Refund policy

Return & Refund Policy

Every GoEbbe item is made to order. Please review the product details and size guide before purchasing.

Damaged, defective, or incorrect items

If your order arrives damaged, has a printing defect, or contains the wrong item, contact help@goebbe.com within 14 days of delivery. Include your order number, a description of the issue, and clear photos of the item and any relevant packaging.

Once we review and confirm the issue, we’ll arrange a replacement at no additional cost or a refund, as appropriate. Please contact us before sending anything back. If a return is required for a confirmed error or defect, we’ll provide instructions and cover the return shipping.

Size exchanges and change of mind

Because our products are made to order, we do not offer returns or exchanges for choosing the wrong size or color, or changing your mind, except where required by law. If we send a different size or color than you ordered, please contact us so we can make it right.

Missing orders

If your order hasn’t arrived by its estimated delivery date, email help@goebbe.com promptly so we can investigate.

Refunds

Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Your rights

This policy does not limit any rights you have under applicable consumer protection laws.

Questions? Contact help@goebbe.com.